AI Operations Program
From AI Champions to AI Operations. A 12-month program that takes your organisation from "we have Copilot" to "AI is how we work."
Two phases. Twelve months. Real change.
The first four weeks build capability. The following eleven months embed AI into how your organisation actually operates.
Four weeks of focused, hands-on sessions. Your people go from scratching the surface to using Copilot with intent, and build their first working agent.
Monthly sessions shifting from learning to changing how work gets done. Champions identify processes worth redesigning, build agents, and make sure they get used.
Intensive Enablement
Four weeks. Half-day sessions. On-site or remote. Every session shaped by a pre-program readiness survey — no generic content, no party tricks.
Embedded AI Operations
This is where the real work happens. Phase 1 builds the capability. Phase 2 changes how the organisation operates.
From Champions to Process Architects
Your champions stop running the same prompting workshop for the fifteenth time and start doing the work that actually matters: finding the three or four processes where AI should be permanent.
Building the Operating Layer
Agents move from 'we built one and it works' to 'this is how we do this process now.' Focus shifts to reliability, data quality, and daily usage.
Scale and Hand Over
Designed to make itself redundant. By this stage, your people are designing and building agents internally, and you don't need me in the room for it to keep moving.
Runs for the full program. Ask questions, share what's working, get feedback on agent designs, troubleshoot between sessions. Actively managed — not a forum that goes quiet after week two.
What your organisation gets
After Phase 1
After Phase 2
What Changes
Two options. Same quality.
4-week intensive
Delivers real capability. Your people will leave using Copilot properly and with a working agent built on a real use case.
Phase 2 can be added at any point after Phase 1 completes.
Most Copilot training is a single event that fades.
A facilitator reads from Microsoft's playbook, runs scripted demos, and leaves behind a slide deck no one opens again. Six months later, usage is sporadic and the investment feels wasted.
That approach fails because it only addresses half the problem. People leave knowing how to use Copilot. But knowing how to do something and actually doing it consistently every day are completely different challenges.
to build the capability
to embed it into how the business operates
you're not relying on motivation or memory. The processes themselves have changed.
"After the Copilot Masterclasses, our team no longer sees Copilot as an experiment but as part of how we work every day. We've gone from trying it out to building functional Copilot Agents that save hours of admin and automate reporting. What stood out most was the focus on enabling people, not just tools, so the capability stuck immediately."
"Over the past 18 months we explored AI but couldn't find an expert who could answer our questions with confidence. Meeting Dan changed that. His approach has been systematic, adaptable, and focused on our business context."
Daniel Anderson
Microsoft MVP with 20+ years across Microsoft 365, SharePoint, and AI. Works with organisations from mid-market firms to large government departments. Focus is practical: getting teams from "we have Copilot" to actually using it to run the business.
Current engagements include Grant Thornton Australia (Fractional AI Operator, Copilot masterclasses and agent hackathons for 600+ participants), government departments in WA and Victoria (large-scale Copilot enablement across thousands of staff), and professional services and finance firms running champion-first programs that scale.
Ready to get started?
Review this offering, schedule a scoping call, confirm your participant group, and we kick off with the pre-program readiness survey.